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Effects of computer aided quality circles on organizational productivity and satisfaction

✍ Scribed by Dean Elmuti; Yunus Kathawala

Publisher
Elsevier Science
Year
1990
Tongue
English
Weight
715 KB
Volume
19
Category
Article
ISSN
0378-7206

No coin nor oath required. For personal study only.

✦ Synopsis

The research presented here is a longitudinal field study that compares changes in perceptions of productivity and job satisfaction for participants and nonparticipants in a computer aided quality circles program in a multinational firm in Saudi Arabia.

Employee efficiency, productivity and absenteeism changes related to the implementation of the computer aided quality circles program were measured by collecting and analyzing actual organizational data. Data for each of the measures were collected for an 24-month period, ranging from 6-months before to l&months after adoption of the program. The results of this study indicated that participation in computer aided quality circles program had a positive and significant impact on productivity and job satisfaction.

In addition, the research findings suggest that using computer aided quality circles tends to make clerical jobs more demanding at the same time challenging.

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