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eCCIq: The quality of electronic customer-to-customer interaction

✍ Scribed by Dominik Georgi; Moritz Mink


Book ID
118480388
Publisher
Elsevier Science
Year
2013
Tongue
English
Weight
202 KB
Volume
20
Category
Article
ISSN
0969-6989

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## Abstract The research in the area has largely ignored the moderating effects of the customer trait, self‐efficacy, on the electronic service quality model. This study examines the degree to which electronic service quality dimensions influence overall service quality, which in turn affects custo