Develop Your Assertiveness (Creating Success)

✍ Scribed by Sue Bishop

• Publisher: Kogan Page
• Year: 2006
• Tongue: English
• Leaves: 144
• Edition: 2nd
• Category: Library

✦ Synopsis

Express yourself with confidence in personal and business situations Many people are not assertive because they fear displeasing others and not being liked. But being assertive does not mean being aggressive. By standing up for yourself, responding well to difficult situations and giving and receiving criticism constructively, you will gain the respect and like of others. Sue Bishop outlines ways to deal with problem people, think positively and build self-confidence. Practical activities help readers measure progress and reach their goals.

✦ Table of Contents

Contents......Page 5
Introduction......Page 7
Conditioning......Page 9
Appropriate behaviour choice......Page 10
Prepare to assertyourself......Page 15
Tension control......Page 16
Inner calm......Page 18
Self-awareness and self-esteem......Page 19
Positive self-image......Page 22
Positive language......Page 24
Positive affirmations......Page 26
Positive outcomes......Page 29
Rights and wrongs......Page 33
Everyone’s basic rights......Page 34
How assertive are you?......Page 39
Listening......Page 43
The art of small talk......Page 45
Conflict resolution......Page 48
Body language......Page 53
Relationships......Page 61
Matching......Page 62
Mirroring......Page 64
Relationships with relatives......Page 65
Direct, assertive communication......Page 73
Honesty......Page 79
Spontaneity......Page 81
Confident delivery......Page 85
Volume and intonation......Page 86
Position and status......Page 89
Making and refusing requests......Page 95
Broken record technique......Page 97
Problem people......Page 105
The irate......Page 106
The stayer......Page 107
The rabbit......Page 108
Your boss......Page 109
The critic......Page 112
Giving criticism......Page 119
Asking for a rise, promotion orcareer move......Page 122
Being interviewed......Page 124
Presentations......Page 126
Meetings......Page 128
Conclusion......Page 135