Develop Your Assertiveness, Second Edition

✍ Scribed by Sue Bishop

• Year: 2010
• Tongue: English
• Leaves: 145
• Edition: Second Edition
• Category: Library

✦ Synopsis

Develop Your Assertiveness offers simple techniques to enable you to become more assertive. Packed with examples and exercises, it is a self-help guide covering topics such as: the importance of choice behavior; tension control, self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people.

✦ Table of Contents

Contents......Page 6
Introduction......Page 8
Conditioning......Page 10
Appropriate behaviour choice......Page 11
2 Prepare to assert yourself......Page 16
Tension control......Page 18
Inner calm......Page 19
3 Positive thinking......Page 22
Self-awareness and self-esteem......Page 23
Positive self-image......Page 25
Positive language......Page 27
Positive affirmations......Page 29
Positive outcomes......Page 32
4 Rights and wrongs......Page 36
Everyone’s basic rights......Page 37
How assertive are you?......Page 42
Listening......Page 48
The art of small talk......Page 50
Conflict resolution......Page 53
Body language......Page 58
8 Relationships......Page 66
Matching......Page 67
Why bother to match and mirror?......Page 69
Relationships with relatives......Page 70
Direct, assertive communication......Page 76
Honesty......Page 82
Spontaneity......Page 84
Confident delivery......Page 88
Volume and intonation......Page 89
Position and status......Page 92
Making and refusing requests......Page 98
Broken record technique......Page 100
12 Problem people......Page 108
The irate......Page 109
The stayer......Page 110
The rabbit......Page 111
Your boss......Page 112
The critic......Page 115
Giving criticism......Page 122
Compliments......Page 124
Asking for a rise, promotion or career move......Page 125
Being interviewed......Page 127
Presentations......Page 129
Meetings......Page 131
Conclusion......Page 138