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Customer service employees’ behavioral intentions and attitudes: an examination of construct validity and a path model

✍ Scribed by Alex M Susskind; Carl P Borchgrevink; K Michele Kacmar; Robert A Brymer

Book ID
117448077
Publisher
Elsevier Science
Year
2000
Tongue
English
Weight
276 KB
Volume
19
Category
Article
ISSN
0278-4319

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The psychological model of organizational commitment (OC) has been extensively investigated in U.S. workers (Near, 1989), but less frequently applied in cross-personality studies. The investigation proposes a model of turnover intentions (TI) that uses locus of control (LOC) as a moderator. A causal