Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships

✍ Scribed by Guillaume Bodet

• Book ID: 116694898
• Publisher: Elsevier Science
• Year: 2008
• Tongue: English
• Weight: 170 KB
• Volume: 15
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/j.jretconser.2007.11.004