๐”– Bobbio Scriptorium
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Customer-sales employee encounters: a dyadic perspective

โœ Scribed by Willemijn van Dolen; Jos Lemmink; Ko de Ruyter; Ad de Jong

Book ID
114058057
Publisher
Elsevier Science
Year
2002
Tongue
English
Weight
140 KB
Volume
78
Category
Article
ISSN
0022-4359

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## Abstract Coaching has received considerable attention in recent years as the responsibility for employees' learning and development has been increasingly devolved to line managers. Yet there exists little published empirical research that measures specific coaching behaviors of line managers or