Supervisory coaching behavior, employee satisfaction, and warehouse employee performance: A dyadic perspective in the distribution industry
✍ Scribed by Andrea D. Ellinger; Alexander E. Ellinger; Scott B. Keller
- Publisher
- John Wiley and Sons
- Year
- 2003
- Tongue
- English
- Weight
- 176 KB
- Volume
- 14
- Category
- Article
- ISSN
- 1044-8004
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Coaching has received considerable attention in recent years as the responsibility for employees' learning
and development has been increasingly devolved to line managers. Yet there exists little published empirical
research that measures specific coaching behaviors of line managers or examines the linkages between line
managers' coaching behavior and employee performance. This survey study integrates the perceptions of
supervisors and their respective employees to examine supervisory coaching behavior in an industrial context and to
assess its association with employee job satisfaction and performance. Findings suggest that supervisory coaching
behavior is positively associated with employees' job satisfaction and performance. Implications for research
and practice are presented.