𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Customer Loyalty and the Elements of User Experience

✍ Scribed by Jesse James Garrett


Book ID
118100318
Publisher
Wiley (Blackwell Publishing)
Year
2010
Weight
246 KB
Volume
17
Category
Article
ISSN
1557-0614

No coin nor oath required. For personal study only.


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"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and forme