✦ LIBER ✦

Customer loyalty: an empirical study

✍ Scribed by McMullan, Rosalind; Gilmore, Audrey

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Does service recovery affect satisfactio

✍ Yu-Wei Chang; Yu-Hern Chang 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 177 KB

THE FLEXIBILITY OF LOGISTICS SERVICE PRO

✍ EVI HARTMANN; ALEXANDER DE GRAHL 📂 Article 📅 2011 🏛 John Wiley and Sons 🌐 English ⚖ 285 KB

The impact of salespeople's relational b

✍ Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; Pellat, Ghislaine 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 513 KB

The effect of relational benefits on per

✍ Po-Tsang Chen; Hsin-Hui Hu 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 236 KB

The relationships of customer satisfacti

✍ Hallowell, Roger 📂 Article 📅 1996 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 85 KB

An empirical study of the effects ofGuan

✍ Xiaofei Tang; Ting-Jui Chou; Shuqing Chen 📂 Article 📅 2008 🏛 Higher Education Press and Springer 🌐 English ⚖ 344 KB