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Consumer substitution decisions: an integrative framework

✍ Scribed by Hamilton, Rebecca W.; Thompson, Debora V.; Arens, Zachary G.; Blanchard, Simon J.; Häubl, Gerald; Kannan, P. K.; Khan, Uzma; Lehmann, Donald R.; Meloy, Margaret G.; Roese, Neal J.; Thomas, Manoj

Book ID
125365539
Publisher
Springer US
Year
2014
Tongue
English
Weight
508 KB
Volume
25
Category
Article
ISSN
0923-0645

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## Abstract This paper presents a comprehensive review of recent empirical studies dealing with online consumer behavior and decision‐making processes. To that end, the paper adapts and extends Engel, Kollat, and Blackwell's (1978) and Engel, Blackwell, and Miniard's (1986) decision‐making model as