This paper (the first in a series of four) presents the findings of a study of the views of UK hotel managers. They were asked to give their assessment of their customers' perceptions of the importance of particular attributes when selecting a hotel and judging the quality of the service provided. A
Client perceptions of hotels: A multi-attribute approach
โ Scribed by Farouk Saleh; Chris Ryan
- Publisher
- Elsevier Science
- Year
- 1992
- Tongue
- English
- Weight
- 553 KB
- Volume
- 13
- Category
- Article
- ISSN
- 0261-5177
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