✦ LIBER ✦

An attributional approach to hotel selection. Part 1 the managers' perceptions

✍ Scribed by Roger J. Callan

Publisher: John Wiley and Sons
Year: 1997
Weight: 426 KB
Volume: 3
Category: Article
ISSN: 1077-3509
DOI: 10.1002/(sici)1099-1603(199712)3:4<333::aid-pth116>3.0.co;2-c

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✦ Synopsis

This paper (the first in a series of four) presents the findings of a study of the views of UK hotel managers. They were asked to give their assessment of their customers' perceptions of the importance of particular attributes when selecting a hotel and judging the quality of the service provided. A detailed review of the methodology employed and the sample selection is presented. Characteristics of the sample are explored, followed by the results of the attributional analysis. A discussion of the findings reveals the relative unimportance of some leisure and security attributes while the importance of service provider related attributes predominates.

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