β Scribed by William B. Lashbrook
No coin nor oath required. For personal study only.
π SIMILAR VOLUMES
## Abstract Coaching has received considerable attention in recent years as the responsibility for employees' learning and development has been increasingly devolved to line managers. Yet there exists little published empirical research that measures specific coaching behaviors of line managers or
Call centers have become an important customer access channel as well as an important source of customer-related information. Frequently, call center employees experience role stress as a result of the conflicting demands of the company, supervisors, and customers. In this article, antecedents and c
## Abstract In this study, the authors examine the relationship between highβcommitment HR practices and firm performance in professional services firms through the mediator of employee effort. In addition, they contribute to the debate in the field of strategic HRM on whether highβcommitment HR pr