✦ LIBER ✦

BPR and the knowledge-based view of the firm

✍ Scribed by Harry Scarbrough

Publisher: John Wiley and Sons
Year: 1998
Tongue: English
Weight: 159 KB
Volume: 5
Category: Article
ISSN: 1092-4604
DOI: 10.1002/(sici)1099-1441(1998090)5:3<192::aid-kpm13>3.0.co;2-6

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✦ Synopsis

This paper addresses the tensions between the emerging knowledge-based view of the firm and the implementation of Business Process Re-engineering (BPR). The knowledge-based view highlights the firm's dependence on the long-run evolution of a knowledge infrastructure, both internally and externally sourced. This suggests that BPR programmes may have a destructive effect on the firm's knowledge base which is not always compensated by performance improvements. The paper goes on to argue that acceptance of the logic of the business process (horizontal relationships, customer focus, short-run efficiency) needs to be tempered by consideration for the knowledge infrastructure of the firm (specialization, internal focus, long-run innovation). This will require managers to embrace lateral thinking and paradox if high business performance is to be sustained.

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