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Benchmarking of service quality with data envelopment analysis

✍ Scribed by Lee, Hakyeon; Kim, Chulhyun

Book ID
121459681
Publisher
Elsevier Science
Year
2014
Tongue
English
Weight
455 KB
Volume
41
Category
Article
ISSN
0957-4174

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This paper presents a procedure for performance benchmarking, that extends the performance measurement technique Data Envelopment Analysis (DEA), to incorporate the interactive decision procedure Interactive Multiple Goal Programming (IMGP). The resulting procedure is called Interactive Data Envelop