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A framework for benchmarking service process using data envelopment analysis and decision tree

✍ Scribed by Hyeonju Seol; Jeewon Choi; Gwangman Park; Yongtae Park

Book ID
108127752
Publisher
Elsevier Science
Year
2007
Tongue
English
Weight
655 KB
Volume
32
Category
Article
ISSN
0957-4174

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## Abstract This paper presents a new composite methodology for estimating efficient marginal costs of outputs. The methodology is based on multi‐criteria methods involving Data Envelopment Analysis (DEA), Goal Programming (GP) and Regression Analysis (RA) techniques. Firstly, DEA is used to find a