Authentic Customer Centricity

✍ Scribed by Alkhatani Saad Zafer

Publisher: Information Age Publishing
Year: 2015
Tongue: English
Leaves: 117
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

This book offers a breakthrough formula for creating a sustainable customer centric organization, which forms the key to enduring business success. This new blueprint entails a systematic and integrated journey towards customer centricity. In this book, Dr. Zafer has provided a sorely needed guidebook for executives to become a successful customer centric company. He shows us how companies can deliver a superior customer experience that result in trusted customer relations that can boost profitability. This is the book you should read if you want to deliver a superior customer experience in a sustainable way.

✦ Table of Contents

Cover
Front Matter
Title Page
Copyright
Contents
Foreword (Hubert Rampersad)
Foreword (Ramazan Demir)
Preface
Chapter 1: Introduction
Chapter 2: Authentic Customer Centricity Model
Chapter 3: Personal Centricity
Chapter 4: Corporate Centricity
Chapter 5: Strategic Alignment
Chapter 6: Cultivation
Chapter 7: A Real Life Example
References and Recommended Reading
About the Author

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