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Assessing service quality: Satisfying the expectations of library customers: Peter Hernon and Ellen Altman. Chicago, IL: American Library Association, 1998. 243p. ($40.00, paperback; $36.00, ALA members). ISBN 0-8389-3489-7

✍ Scribed by Rowena Cullen

Book ID: 114112074
Publisher: Elsevier Science
Year: 1999
Tongue: English
Weight: 293 KB
Volume: 25
Category: Article
ISSN: 0099-1333
DOI: 10.1016/s0099-1333(99)80016-0

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