Assessing Service Quality: Satisfying the Expectations of Library Customers, by Peter Hernon and Ellen Altman. 2nd edition. Chicago: American Library Association, 2010. 206 p. $65.00. ISBN 978-0-8389-1021-4.

✍ Scribed by Craig Gibson

• Book ID: 113413195
• Publisher: Elsevier Science
• Year: 2010
• Tongue: English
• Weight: 50 KB
• Volume: 36
• Category: Article
• ISSN: 0099-1333
• DOI: 10.1016/j.acalib.2010.06.021