Assessing Service Quality: Satisfying the Expectations of Library Customers, by Peter Hernon and Ellen Altman: Chicago, IL: American Library Association, 1998. 246 pp. (paperback). ISBN 0-8389-3489-7.

✍ Scribed by Ann Curry

• Book ID: 114263765
• Publisher: Elsevier Science
• Year: 2000
• Tongue: English
• Weight: 40 KB
• Volume: 22
• Category: Article
• ISSN: 0740-8188
• DOI: 10.1016/s0740-8188(99)00047-x