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Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation

✍ Scribed by Nicholas J. Ashill; Jayne Krisjanous; Janet Carruthers

Publisher: Springer-Verlag
Year: 2004
Tongue: English
Weight: 182 KB
Volume: 1
Category: Article
ISSN: 1865-1984
DOI: 10.1007/bf02896626

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