𝔖 Bobbio Scriptorium
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An investigation of the cross-national determinants of customer satisfaction

✍ Scribed by Forrest V. Morgeson; Sunil Mithas; Timothy L. Keiningham; Lerzan Aksoy


Book ID
107496942
Publisher
Sage Publications
Year
2010
Tongue
English
Weight
339 KB
Volume
39
Category
Article
ISSN
0092-0703

No coin nor oath required. For personal study only.


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