The research presents a model that portrays customerโfocused and informationโfocused capabilities as interrelated predictors of firm performance. Results show that customerโfocused capabilities are directly related to performance, but that informationโfocused capabilities are not. Rather, the latter
ALIGNING LOGISTICS PERFORMANCE MEASURES TO THE INFORMATION NEEDS OF THE FIRM
โ Scribed by Stanley E. Griffis; Thomas J. Goldsby; Martha Cooper; David J. Closs
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2007
- Tongue
- English
- Weight
- 701 KB
- Volume
- 28
- Category
- Article
- ISSN
- 0735-3766
No coin nor oath required. For personal study only.
โฆ Synopsis
Performance measurement is critically important to business success. Collecting and responding to information that does not advise management about success in meeting established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess their unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.
๐ SIMILAR VOLUMES
Possibility measures are analyzed from the information-theoretic point of view. The significant role of the Choquet integral is argued in this context. The main result of the article is a representation theorem for the nonspecificity of possibility distribution and a new definition of divergence for