𝔖 Bobbio Scriptorium
✦   LIBER   ✦

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

✍ Scribed by Steven P. Brown; Son K. Lam

Book ID
113752269
Publisher
Elsevier Science
Year
2008
Tongue
English
Weight
297 KB
Volume
84
Category
Article
ISSN
0022-4359

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Linking service employees' emotional com
Linking service employees' emotional competence to customer satisfaction: a multilevel approach
✍ Angelo Giardini; Michael Frese πŸ“‚ Article πŸ“… 2008 πŸ› John Wiley and Sons 🌐 English βš– 181 KB

## Abstract This study investigates the role of the positive organizational behavior (POB) concept of emotional competence for the effective management of participants' affect in service encounters and customers' assessments about the encounter. We developed and tested a two‐level model in which se

Customer satisfaction and corporate cult
Customer satisfaction and corporate culture: A profile deviation analysis of a relationship marketing outcome
✍ Craig A. Conrad; Gene Brown; Harry A. Harmon πŸ“‚ Article πŸ“… 1997 πŸ› John Wiley and Sons 🌐 English βš– 124 KB πŸ‘ 1 views

Customer satisfaction has been identified as an important relationship marketing outcome. As such, firms should continually track and assess customer satisfaction. The following study examines how four elements of corporate culture combine to form an optimal mix that encourages attention to and meas