𝔖 Bobbio Scriptorium
✦   LIBER   ✦

A Meta-Analysis of Logistics Customer Service

✍ Scribed by Leuschner, Rudolf; Charvet, François; Rogers, Dale S.


Book ID
119878340
Publisher
John Wiley and Sons
Year
2013
Tongue
English
Weight
206 KB
Volume
49
Category
Article
ISSN
1523-2409

No coin nor oath required. For personal study only.


📜 SIMILAR VOLUMES


MEASURING CUSTOMERS' PERCEPTIONS OF LOGI
✍ Mohammed Rafiq; Harlina S. Jaafar 📂 Article 📅 2007 🏛 Wiley (John Wiley & Sons) 🌐 English ⚖ 447 KB

Despite its importance, with the major exception of Mentzer and colleagues, the development and measurement of the Logistics Service Quality construct (LSQ) has been relatively under researched. This paper reports the testing and validation of the LSQ instrument (Mentzer, Flint, and Kent 1999) in th

Service Recovery Paradox: A Meta-Analysi
✍ de Matos, C. A.; Henrique, J. L.; Alberto Vargas Rossi, C. 📂 Article 📅 2007 🏛 SAGE Publications 🌐 English ⚖ 199 KB