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A Measurement of Emotional Intelligence in Service Encounters

✍ Scribed by Wai-Hoe Mok; Yelena Tsarenko; Mark Gabbott

Book ID: 117777735
Publisher: Elsevier
Year: 2008
Tongue: English
Weight: 300 KB
Volume: 16
Category: Article
ISSN: 1441-3582
DOI: 10.1016/s1441-3582(08)70002-8

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## Abstract Emotional intelligence measures vary widely in both their content and in their method of assessment. In particular, emotional intelligence measures tend to use either a self‐report personality‐based approach, an informant approach, or an ability‐based assessment procedure. In this paper