✦ LIBER ✦
Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
✍ Scribed by Klaus Schoefer; Adamantios Diamantopoulos
- Book ID
- 107431191
- Publisher
- Springer-Verlag
- Year
- 2007
- Tongue
- English
- Weight
- 209 KB
- Volume
- 2
- Category
- Article
- ISSN
- 1862-8516
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