✦ LIBER ✦

A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation

✍ Scribed by Davis, Mark M.; Vollmann, Thomas E.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

IMPACT OF WAITING TIME ON EVALUATION OF

✍ WONJAE LEE; CAROLYN U. LAMBERT 📂 Article 📅 2000 🏛 John Wiley and Sons ⚖ 598 KB

An analysis of customer satisfaction wit

✍ Mark M. Davis; Michael J. Maggard 📂 Article 📅 1990 🏛 Elsevier Science 🌐 English ⚖ 798 KB

The Cost of Customer Satisfaction: A Fra

✍ Cugini, Antonella; Carù, Antonella; Zerbini, Fabrizio 📂 Article 📅 2007 🏛 Taylor and Francis Group 🌐 English ⚖ 266 KB

A Framework for Analyzing Customer Servi

✍ David E. Bowen, Caren Siehl and Benjamin Schneider 📂 Article 📅 1989 🏛 Academy of Management 🌐 English ⚖ 582 KB

Relating Patient Satisfaction to Waiting

✍ David A. Thompson; Paul R. Yarnold 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 573 KB

Understanding the psychological process

✍ Lin Guo; Jing Jian Xiao; Chuanyi Tang 📂 Article 📅 2009 🏛 Elsevier Science 🌐 English ⚖ 344 KB