✦ LIBER ✦

Understanding the psychological process underlying customer satisfaction and retention in a relational service

✍ Scribed by Lin Guo; Jing Jian Xiao; Chuanyi Tang

Book ID: 116618398
Publisher: Elsevier Science
Year: 2009
Tongue: English
Weight: 344 KB
Volume: 62
Category: Article
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2008.10.020

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