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An analysis of customer satisfaction with waiting times in a two-stage service process

✍ Scribed by Mark M. Davis; Michael J. Maggard

Book ID: 107935390
Publisher: Elsevier Science
Year: 1990
Tongue: English
Weight: 798 KB
Volume: 9
Category: Article
ISSN: 0272-6963
DOI: 10.1016/0272-6963(90)90158-a

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