Situational and dispositional predictors
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Hwee H. Tan; Maw D. Foo; Chee L. Chong; Renee Ng
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Article
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2003
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John Wiley and Sons
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English
โ 128 KB
## Abstract The study examined the effects of situational (store busyness and customer demand) and dispositional (extraversion, neuroticism, and psychoticism) factors on the display of positive emotions. We found that for situational factors, customer demand was positively related to displayed posi