Why do customers use self-service information technologies in retail? The mediating effect of perceived service quality

✍ Scribed by Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar

• Book ID: 125456164
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 617 KB
• Volume: 21
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/j.jretconser.2014.02.002