Content: SINGLE UNIT PROCESS IMPROVEMENT Principle Learning Delay-Caused Defect How to Identify Delay-Caused Defects How to Find Root Causes of Delay-Caused Defects Delay Due to Flow Stopping Delay Due to Rework Delay Due to Nonvalue-Added Actions Delay Due to Slow Value-Added Actions How to Address Delay-Caused Defects How to Address Delay Due to Flow Stopping How to Solve Delay Due to Rework How to Address Delay Due to Nonvalue-Added Actions How to Address Delay Due to Slow Value-Added Actions Delay Example 1 1) Identify Delay-Caused Defect 2) Find Delay Root Causes 3) Address Delays Delay Example 2 1) Identify Delay-Caused Defect 2) Find Delay Root Causes 3) Address Delays Delay Example 3 1) Identify Delay-Caused Defect 2) Find Delay Root Causes 3) Address Delays Control to Sustain Performance What You Can Do Now Endnotes Error-Caused Defect How to Identify Error-Caused Defects How to Find Root Causes of Error-Caused Defects How to Address Error-Caused Defects Error-Caused Defect Example 1 1) Identify Error Defect 2) Find Error Root Cause 3) Address Error Error-Caused Defect Example 2 1) Identify Error Defect 2) Find Error Root Cause 3) Address Error What You Can Do Now Suboptimality-Caused Defect How to Identify Suboptimality-Caused Defects How to Find Root Causes of Suboptimality-Caused Defects Design of Experiment (DOE) Data Collection Data Analysis How to Address Suboptimality-Caused Defects Suboptimality Example 1) Identify Suboptimality-Caused Defect 2) Find Suboptimality Root Causes 3) Address Suboptimality What You Can Do Now Endnotes Unpredictability-Caused Defect How to Identify Unpredictability-Caused Defects How to Find Root Causes of Unpredictability-Caused Defects How to Address Unpredictability-Caused Defects Unpredictability Example 1) Identify Unpredictability-Caused Defect 2) Find Unpredictability Root Causes Prediction Model 3) Addressing Unpredictability What You Can Do Now Personal Reason-Caused Defect How to Identify Personal Reason-Caused Defects How to Find Root Causes of Personal Reason-Caused Defects How to Address Personal Reason-Caused Defects Personal Reason Example 1 1) Identify Personal Reason Defect 2) Find Personal Reason Root Cause 3) Address Personal Reason Root Cause Personal Reason Example 2 1) Identify Personal Reason Defect 2) Find Personal Reason Root Cause 3) Address Personal Reason Root Cause What You Can Do Now MULTIPLE UNIT PROCESS IMPROVEMENT Principle Leveling Chronic Problems Critical Thinking Informative Decision Making Critical Thinking Questions Information Tools Example Summary How Do I Know I Have a Process Performance Problem? Requirement: Identifying Value Current (Baseline) Process Performance Random Sampling Process Capability Desired Process Performance The Gap Worthiness of Closing the Gap Prioritization Summary Endnotes How to Know the Root Cause Problem Type: Classifying Potential Problems Causal Relationships by Problem Type Evidence Confirming the Relationship between Cause and Process Performance Delay Error Suboptimal Setting Correlation Causation Optimization Unpredictability Personal Reason Measurement Error Summary Endnotes How Does the Proposed Solution Work? Process Change to Close the Gap Process Changes with Mistake-Proofing to Address Root Cause Process Changes with Controls to Sustain Improved Performance Summary How to Know When to Improve Again Defect Occurs Change in Process Performance Change in Stability Summary Endnotes Designing Processes Principle Methodology How Do I Know I Have a Process Performance Problem? How Do I Know the Root Cause? How Do I Know I Have a Sustainable Solution? How Do I Know When I Can Improve Again? TEACHING PROBLEM SOLVING Principle Learning Theories Purpose of Teaching Course Structure for Optimal Learning Empirically Based Teaching Philosophy Course Structure Curricula Suboptimality and Unpredictability Courses Personal Reason Course Summary Endnotes Three-Step Procedure Lessons Lesson 1: Five Process Problems Lesson 2: Requirements Lesson 3: Delays Lesson 4: Errors Lesson 5: Suboptimality Lesson 6: Unpredictability Lesson 7: Personal Reason Critical Thinking Lessons Lesson 8: Critical Thinking Lesson 9: Delays Lesson 10: Errors Lesson 11: Suboptimality Lesson 12: Unpredictability Lesson 13: Personal Reason Lesson 14: Design Mentoring Preparation Approach Summary Recap Index
