β Scribed by Gertrude P Pannirselvam; Sue P Siferd; William A Ruch
No coin nor oath required. For personal study only.
Tens of thousands of firms have used the Malcolm Baldrige National Quality Award MBNQA criteria to improve the quality of their products and processes. Because the MBNQA data are confidential, there has been no published assessment of the validity and reliability of these criteria for evaluating the quality management practices of an organization. In this Ε½ . research, we analyze data from the Arizona Governor's Quality Award AGQA in order to check the validity of the model used to evaluate organizational quality. The criteria for the AGQA closely parallel the MBNQA criteria. Hence, the conclusions drawn from this study provide a basis for generalization to the MBNQA criteria. In the literature review, the MBNQA criteria are compared to two other instruments that have been developed and tested for measuring quality management. The MBNQA criteria are found to be more comprehensive and less prescriptive than the other two. In our research, we examine content validity, construct validity, and predictive validity of the AGQA. Finally, we present our conclusions and implications for researchers and managers.
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## Abstract This research is the first to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Health Care Pilot Criteria. The Baldrige model of quality management for the health care industry is tested here using data from 220 US hospitals. Results of co