Using service quality monitoring to support library management decisions: A case study from Estonia

✍ Scribed by Olga Einasto

• Publisher: Elsevier Science
• Year: 2009
• Tongue: English
• Weight: 273 KB
• Volume: 41
• Category: Article
• ISSN: 1057-2317
• DOI: 10.1016/j.iilr.2008.08.001