𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Using service-level indices to manage the quality of computing services: A case study

✍ Scribed by Armin Roeseler; Anneliese von Mayrhauser

Publisher
Elsevier Science
Year
1992
Tongue
English
Weight
796 KB
Volume
18
Category
Article
ISSN
0164-1212

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Modeling and Managing the Cost and Quali
Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study
✍ Christopher Spalding Peebles; Laurie G. Antolovic; Norma B. Holland; Karen Hoeve πŸ“‚ Article πŸ“… 1999 πŸ› John Wiley and Sons βš– 92 KB πŸ‘ 2 views

In an era of ever more constrained resources and vastly increased demand for services, the performance of college and university information technology organizations has been questioned relentlessly by faculty, students, and administrators. This chapter describes three families of measures-quality,

The influence of service performance and
The influence of service performance and destination resources on consumer behaviour: a case study of mainland Chinese tourists to Kinmen
✍ Chien Min Chen; Sheu Hua Chen; Hong Tau Lee πŸ“‚ Article πŸ“… 2009 πŸ› John Wiley and Sons 🌐 English βš– 94 KB

## Abstract This paper draws upon the responses of 603 mainland Chinese tourists in Kinmen and attempts to understand their consumer behavior on the aspects of intentions, preferences, decision‐making process, satisfaction, and willingness to revisit. Variables such as service performance and desti

Post-optimization of Py-GC/MS data: A ca
Post-optimization of Py-GC/MS data: A case study using a new digital chemical noise reduction filter (NOISERA) to enhance the data quality utilizing OpenChrom mass spectrometric software
✍ Philip Wenig πŸ“‚ Article πŸ“… 2011 πŸ› Elsevier Science 🌐 English βš– 351 KB

## a b s t r a c t Noise is a known drawback in the mass spectrometric analysis of chromatographic data. Different techniques exist to avoid or to remove noise before and after data acquisition. Noise occurs in two different types, electronic and chemical. The former can be lowered by applying smoo