Optimal new product design using quality
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Donald Dawson; Ronald G. Askin
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Article
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1999
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John Wiley and Sons
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English
โ 253 KB
The house of quality (HOQ) has been widely proposed as a method for capturing the voice of the customer (VOC) when developing requirements for new products. The methodology has lacked a formal mechanism for trading off customer preferences with technical feasibility and economic reality. We propose