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Using Manager Reports of Employee Behavior to Investigate the Relationship Between Organizational Citizenship Behaviors and Customers' Perceptions of Service Quality

✍ Scribed by Bienstock, Carol C.; Demoranvillez, Carol W.

Book ID: 126745299
Publisher: Haworth Press Inc
Year: 2006
Tongue: English
Weight: 636 KB
Volume: 28
Category: Article
ISSN: 1533-2969
DOI: 10.1300/J396v28n01_06

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