Usability and Internationalization. Global and Local User Interfaces: Second International Conference on Usability and Internationalization, UI-HCII ... II (Lecture Notes in Computer Science, 4560)

✍ Scribed by Nuray Aykin (editor)

• Publisher: Springer
• Year: 2007
• Tongue: English
• Leaves: 590
• Category: Library

✦ Synopsis

The 12th International Conference on Human-Computer Interaction, HCI Inter- tional 2007, was held in Beijing, P.R. China, 22-27 July 2007, jointly with the Symposium on Human Interface (Japan) 2007, the 7th International Conference on Engineering Psychology and Cognitive Ergonomics, the 4th International Conference on Universal Access in Human-Computer Interaction, the 2nd International Conf- ence on Virtual Reality, the 2nd International Conference on Usability and Inter- tionalization, the 2nd International Conference on Online Communities and Social Computing, the 3rd International Conference on Augmented Cognition, and the 1st International Conference on Digital Human Modeling. A total of 3403 individuals from academia, research institutes, industry and g- ernmental agencies from 76 countries submitted contributions, and 1681 papers, judged to be of high scientific quality, were included in the program. These papers address the latest research and development efforts and highlightthe human aspects of design and use of computing systems. The papers accepted for presentation th- oughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. This volume, edited by Nuray Aykin, contains papers in the thematic area of - ability and Internationalization, addressing the following major topics: • Designing Global and Local Products and Services • Enhancing and Personalizing the User Experience

✦ Table of Contents

Title Page
Foreword
Organization
Table of Contents
Part I Designing Global and Local Products and Services
Localization Issues: A Glimpse at the Korean User (From the Western Perspective)
Introduction
Step 1: Aspects of the Korean Culture’s Lifestyle
Hit Product 2002: Colour Screen Mobile Phones [22]
Hit Product 2003: Digital Photos [23]
Hit Product 2004: www.cyworld.com [24]
Hit Product 2005: The Cheonggyecheon (청계천) Stream [25]
2006: Apartments in Pangyo [26]
Korean Design Preferences
Step 2: Cultural Context Data
Demographic Data
Cultural Context Data
Step 3: Cultural Dimensions
Power Distance (PDI)
Individualism vs. Collectivism (IDV)
Masculinity vs. Femininity (MAS)
Uncertainty Avoidance (UAI)
Long-Term Orientation (LTO)
Conclusion
References
Increasing the Usability of Text Entry in Mobile Devices for European Languages and Languages Used in Europe
Introduction
Scope of ETSI ES 202 130 in Its Presently Published Form
User Requirements
Methodology
Initial Survey
Principles Applying to ES 202 130
Characters Needed
Character Ordering
Keypad Input Sequences
Digits and Special Characters
Update/Extension of ES 202 130
Summary
References
User Centered Design Approach Applying CPV in Mobile Service Design
Introduction
Literature Survey
Applying CPV in Mobile Service Design
Concept Generation
Concept Evaluation
Implementation
Conclusion
References
Design Guidelines to the Application of Extreme Design with Korean Anthropometry
Introduction
Methods
Subjects
Selection of Body Dimensions
Analysis
Results
Patterns of Percentile Curves of Body Dimensions
Test of the Normality Assumptions
The Steepest Slopes of the Percentile Curves as Design Limits
Discussion and Conclusion
References
Developing Character Input Methods for Driver Information Systems
Introduction
Framework for Developing Character Input Methods
Conceptual Design Phase
Detail Design Phase
Case Study: Input Method for Knob Control and Korean Characters
Conclusion
References
Linguistic Analysis of Websites: A New Method of Analysing Language, the Poor Cousin of Usability
Introduction
Theory
Syntax: Text Is an Image
Semantic: Meaning and Understanding
Pragmatic: Meaning Is Use
Narrative
Method
Expert Analysis
User Study
Results
Results of Expert Analysis
Results of User Testing
Recommendations
Case Study in China
Results of Expert Analysis in China
Selected Results of User Testing China
Recommendations China
Conclusion
References
Human Communication Based on Icons in Crisis Environments
Introduction
Related Work
System Overview
Icon-Based Interface
Serious Game Environment
Fitaly-Based Icon Menu
Evaluation
Discussion and Conclusion
References
ICT for Low-Literate Youth in Ethiopia: The Usability Challenge
Introduction
Interaction Design and Literacy Context
Methodological Challenges
Sampling
Answering Behavior
Visual Representations
Translation
Research Setting
Preliminary Results
Usability Challenges Ahead
Conclusion
References
Design for Facilitating eBay Transactions Using Skype
Introduction
The Design
Overall Design
Preventing Frauds
Integrating eBay and Skype: Challenge from a Branding Perspective
Preventing Possible Loss of Business
Designing for the International eBay Community
Discussion
References
Localization in Korea of User Interface of the 3G Mobile Handset Built on Open OS
Background
Mobile Telecommunication Industry
Smartphone Industry
User Interface
Purposes and Process
Finding Out Facts Below
Making Strategic Decision
Making Documents of Requirement
Process
Factors
Key Layout and Function
Information Architecture
Application
Output
Consideration
Mandatory Requirement
Output List
Usability of Multilingual Communication Tools
Introduction
Multilingual Communication Tools in the Language GridProject
The Language Grid [6]
Multilingual Communication Tools
Usability Evaluation Process
Multilingual Communication Usability Evaluation Process
Usability Evaluation Issues
Lessons Learned
The Usability Evaluator’s Problem
Selection of General and Community Dictionaries
Conclusion
References
The Universal Design Model of Set Top Box
Introduction
Objective
Human Factor’s Model
The Principles of Universal Design
Discussion
References
“A Quick Dip at the Iceberg's Tip” - Rapid Immersion Approaches to Understanding Emerging Markets
Introduction
Remote Research
Issues to Consider Before Conducting Contextual Research
‘Quasi-Ethnographers’: Addressing the Issues
Day in the Life Studies Using POEMS Frameworks
Speed and Efficacy Derived from Using Structured Frameworks
Rapid Immersion
Creating Shared Value Through Design Research
‘Seeing Is Believing’
A Quick Dip
Conclusion
References
Adobe Approaches to Culturalization: Two Case Studies
Introduction
Case Study One: Professional (Creative Suite)
Design Solutions for Gaiji
Japanese Pro Users
Research Methodologies for the Gaiji Tool
Case Study Two: Consumer (Elements)
Design Solutions for Elements Creation
Japanese Consumer Users
Research Methodologies for Elements Content and Creation Tools
Conclusion
User-Centered Design: Component-Based Web Technology
Introduction
Background
UI Technology
User-Centered Design Process and UI Technology
Tool Selection
User-Centered Design Infrastructure Project
Advantages and Disadvantages of JSF Prototyping
Preparing for Change
Future Direction
Color Your Website: Use of Colors on the Web
Introduction
Cultural Web User Interface Study
Color on the Web
Web Color Usage Pilot Study
Identification of Colors Specified in HTML and CSS Code
Finding Predominantly Used Colors Based on Webpage Snapshots
Study Results
International Color Palette
Country-Specific Color Palettes
An Example: Color Combinations for Japan
Conclusion
References
Cultural Environment for Social Learning and Adaptation in Different Countries - A Comparison of Minority Foreigners and Majority Foreigners
Introduction
Research and Its Results
Discussion
For the Majority (Japanese Brazilian)
For Minorities (Bangladeshi, for Example)
References
Transborder Data Protection and the Effects on Business and Government
Introduction
International Data Protection Initiatives
Australia
Data Transfers Out of Australia
Data Transfers into Australia
International Pressure for Data Protection Regulation
Conclusion
References
Designing Globally Accepted Human Interfaces for Instant Messaging
Introduction
Globally Accepted IM Technology
Method
Part 1: Frequent IM Function Investigation
Part 2: Icon Perception
Results
Frequent IM Functions
Icon Perception Differences
Discussion and Conclusions
References
User Validation of Cultural Dimensions of a Website Design
Introduction
Research Approach and Research Questions
Evaluation Study
Method
Results and Conclusions
Conclusion
References
Usability Challenges in Designing Foreign Language Keypads for Handheld Devices
Introduction
Arabic Language and Culture: Background Research
Usability Evaluation: Methodology
First Iteration: Methodology
Second Iteration: Methodology
Third Iteration: Methodology
Usability Evaluation: Results
First Iteration: Results
Second Iteration: Results
Third Iteration: Results
Conclusion and Future Work
References
Comparing User and Software Information Structures for Compatibility
Introduction
Visualizing and Comparing User and Software Information Structures
Desired Functions
Available Visualization Tools
What Could We Measure?
References
Regulating India’s Digital Public Cultures: A Grey or Differently Regulated Area
Introduction
Foregrounding Debates
Can Hutch Be Sued for a Bomb Scare Issued Through a Mobile Phone?
The Small Business of Internet Cafes
Voices from the Café
The State and the Café
Concluding Remarks
References
$Entrepreneurial Digital Photography$ - A Case Study for Design Research Method in the Emerging Indian Market
Introduction
Background
Methodology
Phase 1
Phase 2
Phase 3
Phase 4
Iterative Design Process
Tools and Techniques
Discussion and Results
Conclusion
References
Culturally Adaptive Software: Moving Beyond Internationalization
Introduction
Culture and Usability
User Modeling
Acquisition of User Models
Adapting the User Interface
Recent Developments
Heading Towards Culturally Adaptive User Interfaces
Conclusions and Future Research
References
Local Websites as the New Existence of Traditional Local Cultures in the Virtual Space: An Overview on the Local Websites of Turkey
Introduction
Theoretical Background
Research Methodology
Results
Conclusion
References
Word Processing in Spanish Using an English Keyboard: A Study of Spelling Errors
Introduction
Methodology
Results
Discussion
Conclusion
References
Introducing New Methodologies for Identifying Design Patterns for Internationalization and Localization
Introduction
Background
Methods
Findings
Conclusions
References
The Globalization of User Research: Emerging Trends and Complexities
Role of Global User Research
Developing Strategies for Multi-country Testing
Elements of a Successful User Research Project
Conclusion
Chinese Web Browser Design Utilising Cultural Icons
Introduction
Iconisation Trends
Advantages of Visual Representations
Disadvantages of Visual Representations
The Development of Web Browsers
The Maxthon Web Browser
What Makes a Good Web Browser Icon?
Method
Participants
Tasks
Experiment Rationale and Hypotheses
Results and Discussion
Conclusions
References
Evaluation and Usability of Back Translation for Intercultural Communication
Introduction
Accuracy of Back Translation
Method of Evaluation
Results
Usability
Real-Time Back Translation
Highlighting Translation Unsuitable Parts
Multilingual Environment
Conclusion
References
Contextual User Research for International Software Design
Introduction
A Case Example
Challenges and Solutions
Defining the Focus
Defining Who and What to Study
Balancing Depth with Breadth
Dealing with Pressures to Overload the Study
Using a Multicultural Team
Language Issues in Cross Cultural Usability Testing: A Pilot Study in China
Introduction
Method
Materials
Procedure
Participants
Results
Discussion and Conclusion
References
Extending the User Experience to Localized Products
Introduction
Method
Localization Process
User Interface Design and Documentation Processes
Issues Found During Localization
Issues Related to User Interface Design
Issues Related to Documentation
Issues Related to Development Process
Improvement Recommendations
Improvement for Processes
Guidelines and Best Practices
Conclusions
References
Part II Enhancing and Personalizing the User Experience
The Technologist and Internet Security and Privacy Practices
Introduction
How the Internet Got Its Security and Privacy Characteristics
The Internet and Technology Tradition
A Technologist Culture
Conclusion
References
A Statistical Model of Relationship Between Affective Responses and Product Design Attributes for Capturing User Needs
Introduction
Method
Crash Pad
Related Affective Response Variables of Satisfaction for Car Crash Pad
Evaluation Experiment on Satisfaction
Analysis and Modeling Method
Results
The Results of Quantification Theory Type I Analysis
Identifying Relationships Between Softness and Engineering Variables of Car Crash Pad
Conclusion
References
Guidelines to Develop Emotional Awareness Devices from a Cultural-Perspective: A Latin American Example
Introduction
Emotional Awareness Devices
Cultural-Based Guidelines for Emotional Awareness Devices Development Our Proposal
The Emoti-Picture Frame: A Latinoamerican Example
Brief Description of the “Emoti-Picture Frame”
Applying the Proposed Model to Develop the “Emoti-Picture Frame”
Conclusions and Further Work
References
User Interaction with User-Adaptive Information Filters
Introduction
Problem Statement
Case Studies
Spam Filter Study
Transparency, Trust and Acceptance of a User-Adaptive Recommender System
Discussion and Conclusion
References
A System for Adaptive Multimodal Interaction in Crisis Environments
Introduction
Related Work
The Architecture of the Adaptive Multimodal System
The User Interface
The Informational Disambiguation Model
Results
Conclusion
References
Integrating Emotions and Knowledge in Aesthetics Designs Using Cultural Profiles
Introduction
Cognitive Approach
Cognitive Linguistics
Emotional Approach from Cognitive Linguistics
Mathematical Properties
Point, Lines and Shapes in 2D
Knowledge and Emotion Through Language
Emotions, Knowledge and Language
Shapes and Emotions
Metaphor: Relating Emotions
Emotional Design Including Knowledge Management
Emotions and Graphic Design
Knowledge Management
Implementation
Conclusions and Future Work
References
“Only Famous Companies I Would Ever Buy”: Understanding How People Learn to Trust Web Sites
Introduction
The Malaysian Focus Groups
Initial Attitudes to e-Commerce
Attributes of Trustworthy Sites
The Stanford Web Credibility Survey and Fogg’s Typology of Computer Credibility
Moderating Effects and the Role of Cultural Values
The Importance of Infrastructure
Conclusion
References
A User Experience Study on C2C E-Commerce Localization in China
Introduction
Related Work
E-Commerce Website User Experience Research
E-Commerce Website Localization Research
Hypotheses
Background
Shopping Process Analysis
Hypotheses
Experiment Process
Method
Data Analysis
Result
Transfer and Expression of Function/Concept
Flow Control and Experience Conflict
Satisfaction Questionnaire Analysis
Conclusions
References
Towards Cultural Adaptability in Driver Information and -Assistance Systems
Cultural Differences in User Interfaces
Adaptive Driver Information and -Assistance Systems
Cultural Adaptive Driver Information and -Assistance Systems
The First Step to Cultural Adaptability: Determining Cultural Differences in HCI
Discussion: Problems, Benefit and Implications of Cultura Adaptability
Conclusion
Outlook
References
Sound Detection as an Aid to Increase Detectability of CCTV in Surveillance System
A Need for Development of an Automated Surveillance System
Evolution of Automated Surveillance System
Limitations of a Video Surveillance System
Proposal of a Surveillance System Supported by Auditory Sensors
Characteristics of Sound Information
Sound Localization
The Architecture of Sound Surveillance System
Test of Sound Surveillance System
Measuring Accuracy of Sound Detection
Case Study
Conclusion
References
Approaches to Create a Universal User Experience in Handheld Electronic Product
Introduction
Significance of Study
Problems
Methods and Activities
The Makeup of Study Staff and the Organization
Deciding the Direction of Study and the Scope of Outcome
Fundamental Studies Focusing on Major Products
User Interface Design Stage 1: Defining the Basic Elements of Design
User Interface Design Stage 2: Defining Outcome Details
Direction of Graphical and Physical Design
Initial User Study
Initial Redesign
Secondary User Study (International Usability Testing)
Secondary Redesign and Final Outcome
Finalization and Maintenance
Conclusion and Future Work
References
Statistical Modeling of Affective Responses from Visual and Auditory Attributes in the Movies
Introduction
Model
Selection of Affective Responses
Measurement of Visual and Auditory Attributes in the Movie
Modeling Procedure
Results
Findings About Affective Responses of Movies
Results of Statistical Model
Discussion
References
User-Specific Service Generation: A Morphological Approach to Customized Blog Creation
Introduction
Literature Review
Definition of Blogs
User Intentions of Blogging
Functional Characteristics of Blogs
Method of New Service Development
Research Hypothesis
Methodology
Morphology Analysis
Variables and Measurement
Data and Methodologies
Results and Discussions
Results of Reliabilities Test and Factor Analysis
Hypothesis Testing
Application of a New Concept Development: Morphology-Based Case Study
Conclusions
References
Computer Task-Based Evaluation Technique for Measuring Everyday Risk-Taking Behavior
Introduction
Changes in Strategy in Steering Task
Model of Risk-Taking Behavior in This Study
Methods
Results and Discussion
Detection of Risk-Taking Tendency
Relationship Between Index of Difficulty Obtained by the Task and Probabilities for Risk-Taking Behaviors
Conclusion
References
Validating a Multilingual and Multimodal Affective Database
Introduction
Related Work
Models of Emotions
Affective Databases
RekEmozio Database
Database Description
RekEmozio Database Validation
Method
Results
Discussion
Conclusions and Future Work
References
Tools to Increase the Strategic Value of User Experience Design
Introduction
Risks and Benefits of Common Tooling
Implementation Risks
Risks of Not Implementing
Getting the Executive Buy-In
Processes and Tooling
Processes
Information Architecture Design
UI Prototyping Tools
UI Development Tools
Summary
References
Incorporation of User Preferences into Mobile Web Service Conversations
Introduction
Preferences on a WS-CDL Specification
Preferences on a WS-CDL Specification
Example
Conclusion
References
Dealing with Computer Literacy and Age Differences in the Design of a Ubicomp System to Cope with Cognitive Decline in Lonely Elders
Problem Context
Understanding the Context of Lonely Elderly People in Their Homes
Coping with the Diversity of the Elders’ Family Network Members
System Design
Desirable Features of the System
Scenario of Use
System Architecture
Application Scenario
Conclusions and Future Work
References
Sharing Stories: Learning with Stories
Introduction
The Kaavad Tradition
The Situation Today
Kaavad Inspired Work
e-Kaavad
Elementary Education and Digital Technology
Research
Research Findings
Use of Storytelling in Elementary Education
A Model for the e-Kaavad
The Developing and Testing of the e-Kaavad
The First Prototype
The Second Prototype
The e-Kaavad for Rural Crafts Persons
Conclusion
References
The Digital Packaging of Electronic Money
Introduction: Money as a Gift
Wrapping Gift Money
The Ang-Pow
Remittances: Sending Money Home
Sending Money Home Via the Mobile Phone
Designing for the Digital Wrapping of Gifts and Remittances
A Digital Ang-Pow
Conclusion
References
Security Design Based on Social and Cultural Practice: Sharing of Passwords
Introduction
The Study
Sample
Sharing Passwords
Public Access to the Internet
Internet Banking and E-Commerce at Indian Cybercafés
Shared Use of Mobile Phones in Developing Countries
Cross-Cultural Attitudes to Privacy
Conclusion: Social and Cultural Centered Design
References
Mobile Personalization at Large Sports Events User Experience and Mobile Device Personalization
Introduction
Research Problem
Field Study
Methods
Field Study
Analysis
Results
Usage Pattern of Mobile Personalization
Conclusion
References
How Should You Frame Questions to Measure User Attitudes Accurately? An Experimental Design Study
Introduction
Literature Review
Method
Participants
Procedure
Results
Questionnaire Type
Email Type
Discussion
Conclusion
References
Measuring the Emotional Drivers of Visual Preference in China
Background
Laddering
Methodology
Narrow Down Objectives
Laddering Interview
Card Sorting
Application
References
Developing Adaptive Mobile Support for Crisis Response in Synthetic Task Environments
Introduction
Related Work
Experimental Platform
Experiment
Method
Results and Discussion
Current Work
Discussion and Conclusions
References
Structural User Preferences of Interfaces and Time Orientation
Introduction
User Interface Development
Personalisation of User Interfaces
The Time Orientation Concept
Test Methods
Psychological Scales
System Tests
Interviews
Results
Conclusion
References
Overcoming the Language Barrier: The Potential of the Visual Language LoCoS in International Human-Computer Communication
Introduction
LoCoS
Concept and Development
Morphology and Syntax
Experiment
Hypotheses
My LoCoS Community – Test Application
Method and Material
Results
Subjective Data
Objective Data
Discussion
References
A Remote Study on East-West Cultural Differences in Mobile User Experience
Introduction
Research Methods
Data Analysis
Differences in Face Issues or the Ways of Thinking?
Differences in Personal Mobile Networks
Differences in Interaction Problem Solving and Learning Style
Conclusion
References
Cultural and Social Aspects of Security and Privacy - The Critical Elements of Trusted Online Service
Introduction
Identified Gaps Between PKI Technology and Social and Culture Elements
Challenges in Social and Cultural Αspects of PKI Implementation
The Healthier the Organisational Culture, the Better the Reputation
Taking Social and Culture Elements into PKI Implementation
Development Approaches and W3TF Adoption
Monitoring and Feedback Mechanism
Summary
References
Dynamic Scripting in Crisis Environments
Introduction
Background and Related Work
Dynamic Scripting
The Crisis Situation
Constructing Scenarios and Knowledge of the World
System Overview
User Interface
Icon Selection Module
Experiments
Discussion and Conclusion
References
How to Quantify User Experience: Fuzzy Comprehensive Evaluation Model Based on Summative Usability Testing
Introduction
Definitions of Usability
Attempts to Evaluate Usability Comprehensively
A Proposed Usability Comprehensive Evaluation Model
General Description of Fuzzy Comprehensive Evaluation
How to Determine the Weight Vector by the AHP
A Weighted Hierarchical Index Proposed for Evaluating Usability
Determining the Fuzzy Member Function for Appraisal Matrix R
Case Study
Determining the Fuzzy Appraisal Matrix
Getting the Appraisal Result
Discussion and Conclusion
References
Author Index