Cover......Page 1
Title......Page 4
Copyright......Page 5
Brief Contents......Page 6
Contents......Page 7
Preface......Page 14
Acknowledgments......Page 19
About the Authors......Page 23
PART ONE: FUNDAMENTALS OF HUMAN COMMUNICATION......Page 25
1 Communication: What and Why......Page 26
2 The Self, Perception, and Communication......Page 58
3 Communication and Culture......Page 90
PART TWO: COMMUNICATION ELEMENTS......Page 117
4 Language......Page 118
5 Listening......Page 146
6 Nonverbal Communication......Page 176
PART THREE: INTERPERSONAL COMMUNICATION......Page 203
7 Understanding Interpersonal Communication......Page 204
8 Managing Conflict in Interpersonal Relationships......Page 236
PART FOUR: COMMUNICATION IN GROUPS......Page 265
9 Communicating in Groups and Teams......Page 266
10 Solving Problems in Groups and Teams......Page 294
PART FIVE: PUBLIC COMMUNICATION......Page 319
11 Preparing and Presenting Your Speech......Page 320
12 Organization and Support......Page 346
13 Informative Speaking......Page 372
14 Persuasive Speaking......Page 396
Notes......Page 424
Glossary......Page 454
Credits......Page 462
Index......Page 464
