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Travel agents: Value-added service

Book ID
115845646
Publisher
SAGE Publications
Year
1995
Tongue
English
Weight
130 KB
Volume
36
Category
Article
ISSN
1552-3853

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Travel agents in Hong Kong have faced difficult times in recent years because of increasing customer demands and internal competition in the industry. A Hong Kong Consumer Council report (1998) stated that complaints against travel agencies had increased by 12.4% for the year 1996/97, as compared wi