Training experiences and usage intentions: a field study of a graphical user interface

✍ Scribed by Ritu Agarwal; Jayesh Prasad; Michael C. Zanino

• Publisher: Elsevier Science
• Year: 1996
• Tongue: English
• Weight: 287 KB
• Volume: 45
• Category: Article
• ISSN: 1071-5819
• DOI: 10.1006/ijhc.1996.0049

✦ Synopsis

User perceptions about the attributes of an information system have been found to be good predictors of system utilization intentions . This paper explores the ef fects of an important intervention , user training , on the development of user perceptions about a target system . The theoretical model underlying the study postulates that two other classes of variables-situational and individual-moderate the relationship between training and user perceptions . Predicted usage behavior , measured through intended use of the system in the future , is , in turn , predicated upon perceptions of the system . We present the results of a field study of 230 users conducted to examine the impacts of training on the development of user perceptions about a graphical user interface , Microsoft Windows , and the relationship between user perceptions and system use . Two dif ferent types of training experiences , formal training and self training , were investigated . Results show that user perceptions are reasonable predictors of usage intentions , and that training experiences moderated by several individual variables play an important role in the development of user perceptions .

Recommendations for the design of user training programs as well as for future research are of fered .