✦ LIBER ✦

Tracking service failures and employee recovery efforts

✍ Scribed by Hoffman, K. Douglas; Kelley, Scott W.; Rotalsky, Holly M.

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The influence of failure severity and em

✍ Lisa McQuilken 📂 Article 📅 2010 🏛 Elsevier 🌐 English ⚖ 252 KB

Employee emotional response toward healt

✍ Sang-Man Kim, Jae-Young Oh 📂 Article 📅 2012 🏛 Springer-Verlag 🌐 English ⚖ 407 KB

A Longitudinal Study of Complaining Cust

✍ Maxham, James G.; Netemeyer, Richard G. 📂 Article 📅 2002 🏛 American Marketing Association 🌐 English ⚖ 135 KB

The impact of employee empowerment on th

✍ Mary Ann Hocutt; Thomas H. Stone 📂 Article 📅 1998 🏛 Elsevier Science ⚖ 957 KB

THE JOINT EFFECTS OF SERVICE FAILURE MOD

✍ Mattila, Anna S.; Cho, Wonae; Ro, Heejung 📂 Article 📅 2009 🏛 Haworth Press Inc 🌐 English ⚖ 235 KB

Application of Fairness Theory to Servic

✍ Mccoll-Kennedy, Janet R.; Sparks, Beverley A. 📂 Article 📅 2003 🏛 SAGE Publications 🌐 English ⚖ 167 KB