✦ LIBER ✦
Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
✍ Scribed by Sang-Man Kim, Jae-Young Oh
- Book ID
- 118816095
- Publisher
- Springer-Verlag
- Year
- 2012
- Tongue
- English
- Weight
- 407 KB
- Volume
- 6
- Category
- Article
- ISSN
- 1862-8516
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