𝔖 Bobbio Scriptorium
✦   LIBER   ✦

TQM and QFD: exploiting a customer complaint management system

✍ Scribed by Associate, ; González Bosch, Verónica; Tamayo Enríquez, Francisco

Book ID
124081396
Publisher
Emerald Group Publishing Limited
Year
2005
Tongue
English
Weight
147 KB
Volume
22
Category
Article
ISSN
0265-671X

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✍ Magnus Tottie; Dr. Thomas Lager 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 909 KB

## Abstract LKAB is one of the world's leading sup‐pliers of advanced iron ore products. Its most important markets are the blast furnace based steelworks of Europe. As a result of customers’ demands for ever‐better products, LKAB has begun to apply Quality Function Deployment (QFD) to its product