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QFD—linking the customer to the product development process as a part of the TQM concept: Magnus Tottie and Thomas Lager, R&D Management (July 1995), pp. 257–267

Book ID: 117564179
Publisher: John Wiley and Sons
Year: 1996
Tongue: English
Weight: 251 KB
Volume: 13
Category: Article
ISSN: 0737-6782
DOI: 10.1016/s0737-6782(96)80012-9

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QFD—linking the customer to the product

QFD—linking the customer to the product development process as a part of the TQM concept

✍ Magnus Tottie; Dr. Thomas Lager 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 909 KB

QFD—linking the customer to the product

QFD—linking the customer to the product development process as a part of the TQM concept

✍ Magnus Tottie; Dr. Thomas Lager 📂 Article 📅 1995 🏛 John Wiley and Sons 🌐 English ⚖ 909 KB

## Abstract LKAB is one of the world's leading sup‐pliers of advanced iron ore products. Its most important markets are the blast furnace based steelworks of Europe. As a result of customers’ demands for ever‐better products, LKAB has begun to apply Quality Function Deployment (QFD) to its product