✦ LIBER ✦

TQM and customer satisfaction in Malaysia's service sector

✍ Scribed by Sit, Wen‐Yi; Ooi, Keng‐Boon; Lin, Binshan; Yee‐Loong Chong, Alain

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Are TQM practices supporting customer sa

✍ Ooi, Keng‐Boon; Lin, Binshan; Tan, Boon‐In; Yee‐Loong Chong, Alain 📂 Article 📅 2011 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 127 KB

Service quality and customer satisfactio

✍ Muhammad Awan, Hayat; Shahzad Bukhari, Khuram; Iqbal, Anam 📂 Article 📅 2011 🏛 Emerald (MCB UP ) 🌐 English ⚖ 127 KB

Facilities management service and custom

✍ Hui, Eddie C.M.; Zhang, Pei‐hua; Zheng, Xian 📂 Article 📅 2013 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 280 KB

The customer satisfaction link to TQM

✍ Hensler, D. Jack 📂 Article 📅 1994 🏛 John Wiley and Sons ⚖ 167 KB

Examining Service Quality and Customer S

✍ Dinh, Van; Pickler, Lee 📂 Article 📅 2012 🏛 Haworth Press Inc 🌐 English ⚖ 173 KB

Public service quality and customer sati

✍ Rhee, Seung-Kyu; Rha, June-Young 📂 Article 📅 2009 🏛 Frank Cass & Co. Ltd 🌐 English ⚖ 190 KB