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Total Quality Management in Information Services

✍ Scribed by Guy St. Clair

Publisher
K. G. Saur
Year
1997
Tongue
English
Leaves
288
Edition
Reprint 2012
Category
Library
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✦ Table of Contents

The author
Introduction to the series
Contents
Foreword
Introduction: ‘Total quality management means quality service’
Part 1 Quality and Information Services
Part 2 TQM – the Critical Components for Information Services
Part 3 Bringing quality management to information services
Selected bibliography
Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria
Index

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