This Is Service Design Thinking: Basics, Tools, Cases

✍ Scribed by Mark Stickdorn

Publisher: Bis Publishers
Year: 2012
Tongue: English
Leaves: 367
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

✦ Subjects

Библиотека;Работа и бизнес;Управление продажами;Работа с клиентами;

📜 SIMILAR VOLUMES

This is Service Design Thinking

📁 This is Service Design Thinking

✍ Stickdorn, Marc;Schneider, Jakob 📂 Library 📅 2012 🏛 BIS Publishers 🌐 English

<p>This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought

This Is Service Design Doing: Applying S

📁 This Is Service Design Doing: Applying Service Design Thinking in the Real World

✍ Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider 📂 Library 📅 2018 🏛 O'Reilly Media 🌐 English

<div><p>How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually <i>do</i> service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to ru

This Is Service Design Doing: Applying S

📁 This Is Service Design Doing: Applying Service Design Thinking in the Real World

✍ Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider 📂 Library 📅 2018 🏛 O'Reilly Media 🌐 English

This is service design methods, a compan

📁 This is service design methods, a companion to This is service design doing expanded service design thinking methods for real projects

✍ Hormess, Markus;Lawrence, Adam;Schneider, Jakob;Stickdorn, Marc 📂 Library 📅 2018 🏛 O'Reilly Media, Inc 🌐 English

"In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips and tricks for activities, within research, ideation, prototyping, and facilitation. This is the print version of the method companion

This is service design doing : applying

📁 This is service design doing : applying service design thinking in the real world : a practitioner’s handbook

✍ Hormess, Markus; Lawrence, Adam; Schneider, Jakob; Stickdorn, Marc 📂 Library 📅 2018 🏛 O’Reilly Media 🌐 English

"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops,

Basics Design: Design Thinking

📁 Basics Design: Design Thinking

✍ Gavin Ambrose, Paul Harris 📂 Library 📅 2009 🌐 English

Basics Design: Design Thinking is an introduction to the process of generating creative ideas and concepts. It indentifies methods and thought processes used by designers in order to start the process that eventually leads to a finished piece of work. This focus on ideas and methods eschews an abstr